We do not accept returns or exchanges due to the sensitive nature of our products. If there is something wrong with your product we will replace or refund it. Something wrong with your product makes it unusable. Sequin items with a few twisted sequins can be simply twisted back in place and do not qualify unless useless.
Our processing time is 3-5 business days, though we strive for faster.
If you cancel your order there will be a 5% restocking fee. This helps us keep our prices low. We do not cancel or refund any delayed or already shipped items.
We ship with UPS and USPS. All packages are tracked and insured for protection. The time it takes for delivery depends on the carrier. If an item includes free shipping it is shipped using the lowest cost available.
Damaged Packaging: UPS package receivers can use the UPS online submission process to report package damage. An inspection by a UPS representative may be required. You also have the option to submit photo documentation along with your claim. Although photo documentation is not a requirement, providing photos can help us resolve your claim more efficiently. If you are unable to submit a claim online, contact us to start a claim.
USPS package receivers can find a similar report package damage form and process for USPS here: